1. Pricing questions

a. How much is your subscription

i. VectorVest Basic $69 per month or $695 per year

1. End-of-Day data

ii. VectorVest Enhanced $99 per month or $995 per year

1. US and CA 15-minute delayed data

2. EU and AU End-of-Day data

iii. VectorVest Premium $149 per month or $1,495 per year

1. US and CA real-time data

2. EU and AU End-of-Day data

b. How much is:

i. ProTrader is $495 one-time charge but is included with Premium

ii. AutoTimer is $495 one-time charge but is included with Premium

iii. Derby is $99 per month or $995 per year and requires a Premium subscription

iv. Jockey Club is included with a subscription to the Derby

c. What is the cost of Options Paycheck Experience

i. This course is only sold a few times a year. When it is being sold, you can register for $1,295 one-time.

2. Trial related questions

a. Do you have a trial?

i. Yes, we have a 30-day trial for $9.95 US.

b. How much is it?

i. It is $9.95 US.

c. What happens after?

i. It would automatically continue onto whatever subscription you select, either Basic, Enhanced or Premium.

3. Respond to Cancel Requests

a. Push them to the portal or calling the office

4. General Tech Support

a. Forgot Username or password

b. Mac issues

i. The desktop version of VectorVest does not natively run on a Mac. However, we do have a great Mobile App which can be used on any mobile device.

c. Finding a course

i. Check out our course catalog in the VectorVest University at https://university.vectorvest.com.

5. Account questions

a. Order, renew or modify subscription

i. Access your subscription in your online portal at https://account.vectorvest.com/login.

b. Unsubscribe / email preferences

i. Access your subscription in your online portal at https://account.vectorvest.com/login.

6. Direct non-customers to the trial or FSAR when necessary

a. If someone is not a subscriber or on a trial, guide potential customers to help them make the best decision about whether to take a trial subscription at www.vectorvest.com/trial or utilize free resources, such as a free stock analysis at www.vectorvest.com/fsa.

7. General knowledge of how to do stuff in the software – navigation series help

a. For more detailed information on how to do things within the software, please check out our software navigation series at https://www.vectorvest.com/training-tuesday-archive or call our friendly support team.

8. Ability to handle new stock requests

a. If you’d like us to start tracking a new stock, please send an email to support@vectorvest.com with the subject of “new stock request”.